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Dealing With Loan Arrears:
Most loans that you have which aren't on a hire-purchase agreement, and aren't secured on your home (e.g. mortgages), are what are called 'regulated' credit agreements. If you have several debts, any loans are 'non-priority' debts. This is because you can make an arrangement through the courts to pay the loan back at a rate you can afford. Provided you continue to pay what you've agreed, and payments are on time, the creditors cannot use methods like bailiffs to get your belongings.

If you receive a 'default notice' from the creditor make sure you get expert advice, because this means that they can then take court action against you should call our advisers on 0800 881 8879 (FREEPHONE) or email us at: debtadvice@24-7finance.com. This is a confidential and free service.

Time order

If you have a regulated credit agreement and the creditor has sent you a default notice, you can ask the court for a 'time order'.This means the court can reduce or even stop the interest that is adding up on the money you owe, and reduce the instalments you pay to a level you can afford. But you have to show the court that you have real difficulty making the original payments. You may also have to show that you would be able to pay the full instalments again at a later time.

If you get a time order, the missed payments will still be listed on your credit reference file, so you may have trouble getting credit in the future.

If you do want to apply for a time order, you must first write to the creditor explaining what you want, how much you think you can afford to pay and over what time period. If the creditor refuses your offer, you can apply to the county court for the time order, and it will decide whether what you have offered is reasonable.

Alternatively, you can simply go ahead and pay the creditor what you've offered. If it still doesn't think that what you're paying is enough, it has the option of taking you to court. You can apply for a time order at this point. The advantage of this route is that it would be the creditor, not you, who pays the court fee
(currently £ 120).

Should you want to discuss your debts or need urgent advice call our advisers on 0800 881 8879 (FREEPHONE) or email us at: debtadvice@24-7finance.com This is a confidential and free service.


Dealing with debt: Your legal rights

What the creditor can do to get their money
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If you don't apply for a time order (or the court won't grant you one), the creditor's main legal option to get its money is through a 'money-only' claim in the county court.

If a creditor succeeds in a 'money-only' claim, you will have a county court judgment (CCJ) registered against you.This will go on your credit file and will affect your credit rating-probably making it more difficult for you to get a loan or credit card, for example, in future. It will also increase the amount you owe, because you will have to pay the creditor's costs awarded against you. You must pay what the court orders or the creditor can use bailiffs and other measures to make you pay. If you own your own home, the debt could be secured against it by means of a charging order (see 'Charging order', for more about how this works).

But there are advantages to a CCJ, if you really can't come to an agreement with the creditor to pay back the money. In most cases it should mean that they stop adding interest to what you owe and the court will generally set out a repayment plan that you should be able to afford. As long as you keep to the plan ordered by the court, the creditor can't use enforcement, like bailiffs, against you.

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The'money-only'claims procedure

The 'money-only' claims procedure starts when the creditor (the 'claimant') asks the court to send a 'claim form' to you (the 'defendant').

At this stage, you have two choices:

Defending the claim
You can choose to defend the claim in several situations including:

• if you have already paid the money;
• possibly if the creditor has already agreed to allow you to make lower payments; or
• possibly if the creditor has refused to discuss your offer of lower payments.

But don't defend a claim without getting expert advice first. If you lose your case, you may have to pay the creditor's court costs, which could mean that your debt becomes even bigger.

Should you want to discuss your debts or need urgent advice call our advisers on 0800 881 8879 (FREEPHONE) or email us at:debtadvice@24-7finance.com. This is a confidential and free service.

If you aren't going to defend the claim, you might want to ask the county court not to make you pay any court costs.This is up to the judge. He or she will decide taking into account if the creditor:

• has behaved badly towards you, for example; or
• hasn't followed the proper procedure in getting the money you owe.

Admitting the claim

If you admit the claim, you should come up with a payment plan, based on what you think you can realistically afford. If the creditor accepts this offer, it will be recorded by the court and you will have to stick to it. But if the creditor turns down your offer, then a court official will generally consider what you have offered, what the creditor wants, and then decide how much you should pay (though there is no hearing in court).

If you don't agree or the creditor doesn't agree with the court's payment plan, you have 14 days to ask for the decision to be 're-determined' by a district judge. If the court

Should you want to discuss your debts or need urgent advice call our advisers on 0800 881 8879 (FREEPHONE) or email us at: debtadvice@24-7finance.com This is a confidential and free service.

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